How Grounding (AI) works.
Grounding solves the fundamental problem of AI hallucination. An ungrounded model generates answers from its training data, which may be outdated, incomplete, or simply wrong. A grounded model generates answers based on specific, provided evidence.
The most common grounding technique is RAG: retrieve relevant documents and include them in the prompt, so the model bases its answer on real data rather than memory. But grounding goes beyond RAG: (1) Web search grounding: the model searches the web for current information before answering. OpenAI's Responses API has this built in. (2) Database grounding: the model queries a structured database for facts. (3) Tool-use grounding: the model calls an API to get real-time data (weather, stock prices, flight status). (4) Citation grounding: the model must cite specific sources for every claim, and unsupported claims are flagged.
For production systems, grounding is not optional: it is a requirement. Users lose trust quickly when an AI makes up information. Implement grounding by: providing relevant context with every query, requiring citations in the output, validating claims against source data, and being transparent when the model is uncertain.
Where it helps.
- 01Enterprise search and Q&A
- 02Legal and medical AI (where accuracy is critical)
- 03Real-time information retrieval
- 04Customer support with verified answers
- 05Report generation with citations